How do I cancel an order?
All orders once placed are finalized and products are not able to be edited or changed. Order cancellation requests will be considered, but are not guaranteed. Orders are shipped as quickly as possible and cannot be cancelled once they have been dispatched. If you made a mistake with your purchase you can contact one of our Bump Experts at firstname.lastname@example.org as soon as possible.
How do I contact customer service?
You can contact one of our Bump Experts Monday – Friday between 8:00 AM – 5:00 PM PST at email@example.com.
My tracking number is not showing any information.
Tracking is emailed to you the moment your order ships. However, USPS does not update tracking for 24-48 hours after the initial scan of your shipment. We ask that you check back in 48 hours. If you still do not see tracking information please contact one of our Bump Experts at firstname.lastname@example.org.
Do you offer exchanges and returns?
All sales are final. Due to the nature of our product we do not offer refunds or exchanges, except in the case of receipt of damaged products. If you receive a damaged item please immediately send us a picture of your shipment box as well as the items that arrived damaged at email@example.com.
Do you ship internationally?
Yes, we ship to almost every country worldwide.
What language should my order be placed with?
All orders must be entered and processed in English.
Which currency are my orders processed in?
Bumpology orders are processed in US Dollars.
Customs and Duties information.
All customs and duties fees are the customer’s liability and will be charged to you upon receipt of your international shipment.
How much is shipping to my country?
The cost of shipping depends on the weight of your purchase and your final destination address. Once you enter your shipping address during checkout your shipping cost will appear in your cart before you finalize your purchase.